Command performance : the art of delivering quality service / with a preface by John E. Martin.
Command performance : the art of delivering quality service / with a preface by John E. Martin.
Command performance : the art of delivering quality service / with a preface by John E. Martin.
About this item
Full title
Publisher
Boston, MA : Harvard Business School Press, c1994.
Uniform title
Call Numbers
N658.812/69
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xx, 260 p. : ill. ; 24 cm.
Contents
Preface / John E. Martin -- Lessons in the Service Sector / James L. Heskett -- Service Companies: Focus or Falter / William H. Davidow and Bro Uttal -- Beyond Products: Services-Based Strategy / James Brian Quinn, Thomas L. Doorley and Penny C. Paquette -- Customer Intimacy and Other Value Discipli...
Publication information
Publisher
Boston, MA : Harvard Business School Press, c1994.
Place of Publication
Massachusetts
Date Published
c1994.
Subjects
More information
Alternative Titles
Full title
Command performance : the art of delivering quality service / with a preface by John E. Martin.
Variant title
Harvard business review.
Notes
General note
The Harvard business review book series.
Articles originally published in the Harvard business review since 1982.
Includes bibliographical references and index.
Contextual Information
Date Copyright
c1994.
Identifiers
Primary Identifiers
Call Numbers
N658.812/69
Record Identifier
74VK7OoAXa2b
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VK7OoAXa2b
Other Identifiers
ISBN
0875845622
9780875845623 (acid-free paper) :
0875845622 (acid-free paper) :
9780875845623
DDC
658.812
MMS ID
991022783069702626
