xix, 411, [93] p. : ill. (chiefly col.) ; 26 cm.

Contents note continued: Accounting for Gender Differences -- Summary -- Key Terms -- Activities -- ch. 6 Nonverbal Communication -- Nonverbal Communication Defined -- Characteristics of Nonverbal Communication -- All Behavior Has Communicative Value -- Nonverbal Communication Is Primarily Relationa...

Contents note continued: ch. 10 Communication Climate -- What Is Communication Climate? -- How Communication Climates Develop -- Levels of Message Confirmation -- Defensiveness -- Climate Patterns -- Creating Positive Climates -- Reducing Defensiveness -- Offering Constructive Criticism -- Transform...

Contents note continued: Characteristics of Social Media -- Social Media and Relational Quality -- Communicating Competently with Social Media -- Summary -- Key Terms -- Activities -- ch. 3 Communication and the Self -- Communication and the Self-Concept -- How the Self-Concept Develops -- Character...

Contents note continued: Choose the Best Time and Place to Express Your Feelings -- Managing Difficult Emotions -- Facilitative and Debilitative Emotions -- Thoughts Cause Feelings -- Irrational Thinking and Debilitative Emotions -- Minimizing Debilitative Emotions -- Summary -- Key Terms -- Activit...

Contents note continued: Compromise (Negotiated Lose-Lose) -- Collaboration (Win-Win) -- Which Style to Use? -- Conflict in Relational Systems -- Complementary, Symmetrical, and Parallel Styles -- Toxic Conflict: The "Four Horsemen" -- Conflict Rituals -- Variables in Conflict Styles -- Gender -- Cu...

Contents note continued: Influences on Perception -- Physiological Influences -- Psychological Influences -- Social Influences -- Cultural Influences -- Common Tendencies in Perception -- We Make Snap Judgments -- We Cling to First Impressions -- We Judge Ourselves More Charitably than We Do Others...

Contents note continued: Listening Is Not Easy -- All Listeners Do Not Receive the Same Message -- Poor Listening Habits -- Components of Listening -- Hearing -- Attending -- Understanding -- Remembering -- Responding -- Types of Listening Responses -- Silent Listening -- Questioning -- Paraphrasing...

Contents note continued: Maintaining Intimate Relationships -- Summary -- Key Terms -- Activities.

Machine generated contents note: pt. ONE FOUNDATIONS OF INTERPERSONAL COMMUNICATION -- ch. 1 Interpersonal Process -- Why We Communicate -- Physical Needs -- Identity Needs -- Social Needs -- Practical Needs -- The Communication Process -- A Model of Communication -- Insights from the Transactional...