Tourist satisfaction and complaining behavior : measurement and management issues in the tourism and...
Tourist satisfaction and complaining behavior : measurement and management issues in the tourism and...
Tourist satisfaction and complaining behavior : measurement and management issues in the tourism and hospitality industry / Atila Yüksel, editor.
About this item
Full title
Publisher
New York : Nova Science Publishers, 2008.
Date
2008.
Call Numbers
NQ647.94068/11
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xiii, 318 p. ; 27 cm.
Contents
Ch. 1. Introduction to Customer Dissatisfaction Management / Atila Yuksel -- Ch. 2. Tourist Satisfaction: Definitional and Relational Issues / Atila Yuksel and Fisun Yuksel -- Ch. 3. Customer Value in the Tourism and Hospitality Industry - A Risk-adjusted Approach / Philipp E. Boksberger -- Ch. 4. C...
Publication information
Publisher
New York : Nova Science Publishers, 2008.
Place of Publication
New York (State)
Date Published
2008.
Subjects
More information
Alternative Titles
Full title
Tourist satisfaction and complaining behavior : measurement and management issues in the tourism and hospitality industry / Atila Yüksel, editor.
Authors, Artists and Contributors
Author / Artists
Identifiers
Primary Identifiers
Call Numbers
NQ647.94068/11
Record Identifier
74VM4Llo6zab
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VM4Llo6zab
Other Identifiers
ISBN
9781604560022 (hardcover)
DDC
647.94068
MMS ID
991001444389702626
