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Emotions and complaining behavior following service failure [electronic resource] / Rebeka Bennett ....

Emotions and complaining behavior following service failure [electronic resource] / Rebeka Bennett ....

https://devfeature-collection.sl.nsw.gov.au/record/74VM8JL6m48b

Emotions and complaining behavior following service failure [electronic resource] / Rebeka Bennett ... [et al.].

About this item

Full title

Emotions and complaining behavior following service failure [electronic resource] / Rebeka Bennett ... [et al.].

Publisher

Clayton, Vic. : Monash University Faculty of Business and Economics, 2003.

Date

2003.

Record Identifier

74VM8JL6m48b

MMS ID

991000105689702626

Language

English

Formats

Publication information

Publisher

Clayton, Vic. : Monash University Faculty of Business and Economics, 2003.

Place of Publication

Victoria

Date Published

2003.

Subjects

More information

Alternative Titles

Full title

Emotions and complaining behavior following service failure [electronic resource] / Rebeka Bennett ... [et al.].

Authors, Artists and Contributors
Notes

General note

Working paper / Monash University. Faculty of Business and Economics, 1327-5216 ; 49/03.

Title from title screen (viewed on 3rd March, 2008).

"This paper is a work in progress. Material in the paper cannot be used without permission of the author"--Title screen.

At foot of title: Department of Management.

Bibliography: p. 7-8.

System details note

Mode of access: Internet via World Wide Web. Available at: http://www.buseco.monash.edu.au/mgt/research/working-papers.

System requirements: Adobe Acrobat reader to access the document in PDF format.

Contextual Information

Other version (online)

Identifiers

Primary Identifiers

Record Identifier

74VM8JL6m48b

Permalink

https://devfeature-collection.sl.nsw.gov.au/record/74VM8JL6m48b

Other Identifiers

DDC

658.812

MMS ID

991000105689702626

How to access this item