Improving service. Module 2. Getting organised to serve [videorecording].
Improving service. Module 2. Getting organised to serve [videorecording].
About this item
Full title
Publisher
[Middle Park, Vic.] : Seven Dimensions [production company], 1988.
Date
1988.
Call Numbers
VB1606
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
2 videocassettes (VHS) (40 min.) : sd., col. ; 1/2 in. + 1 facilitator's guide (30 p.).
Contents
Part 1. The service mix (16 min.)--part 2. Inside workings (24 min.).
Publication information
Publisher
[Middle Park, Vic.] : Seven Dimensions [production company], 1988.
Analytical title
Getting organised to serve.
Place of Publication
Victoria
Date Published
1988.
Subjects
More information
Scope and Contents
Summary
Module 2 of an 8 module series discusses the idea that organisations can get their 'service mix' right by overhauling internal systems, removing service barriers, streamlining organisational structures and functions and motivating staff to serve.
Alternative Titles
Full title
Improving service. Module 2. Getting organised to serve [videorecording].
Variant title
Getting organised to serve.
Authors, Artists and Contributors
Author / Artists
Notes
General note
Series created by Eve Ash and Peter Quarry.
Identifiers
Primary Identifiers
Call Numbers
VB1606
Record Identifier
74VvNLD8wN0d
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VvNLD8wN0d
Other Identifiers
MMS ID
991012931969702626
