THE CHALLENGES OF TOUCHPOINT MANAGEMENT OF TELECOMMUNICATIONS COMPANIES WITH EMPIRICAL ANALYSIS FOR...
THE CHALLENGES OF TOUCHPOINT MANAGEMENT OF TELECOMMUNICATIONS COMPANIES WITH EMPIRICAL ANALYSIS FOR THE REPUBLIC OF NORTH MACEDONIA
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Full title
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Publisher
Економски институт - Скопје
Journal title
Language
English
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Publisher
Економски институт - Скопје
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Scope and Contents
Contents
The goal of touchpoint management is to create the best possible customer experience in a company, determined by customers’ satisfaction and the development of innovative opportunities to improve service quality in all functional areas in the company’s organizational structure. Nowadays, the development of information communication technologies has...
Alternative Titles
Full title
THE CHALLENGES OF TOUCHPOINT MANAGEMENT OF TELECOMMUNICATIONS COMPANIES WITH EMPIRICAL ANALYSIS FOR THE REPUBLIC OF NORTH MACEDONIA
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Author / Creator
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Record Identifier
TN_cdi_ceeol_journals_1225845
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_ceeol_journals_1225845
Other Identifiers
ISSN
1409-7893
E-ISSN
1409-7893
