Usability beyond the website: An empirically-grounded e-commerce evaluation instrument for the total...
Usability beyond the website: An empirically-grounded e-commerce evaluation instrument for the total customer experience
About this item
Full title
Author / Creator
Publisher
Taylor & Francis Group
Journal title
Language
English
Formats
Publication information
Publisher
Taylor & Francis Group
Subjects
More information
Scope and Contents
Contents
A customer's experience with an e-commerce environment extends beyond the interaction with the website, including delivery of products, post-sales support, consumption of products and services, and so on. It is the total customer experience that influences the customers' perceptions of value and service quality, and which consequently affects custo...
Alternative Titles
Full title
Usability beyond the website: An empirically-grounded e-commerce evaluation instrument for the total customer experience
Authors, Artists and Contributors
Author / Creator
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Primary Identifiers
Record Identifier
TN_cdi_crossref_primary_10_1080_01449290500331198
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_crossref_primary_10_1080_01449290500331198
Other Identifiers
ISSN
0144-929X
E-ISSN
1362-3001
DOI
10.1080/01449290500331198
