The effect of promotion regulatory focus on service performance
The effect of promotion regulatory focus on service performance
About this item
Full title
Author / Creator
Publisher
London: Routledge
Journal title
Language
English
Formats
Publication information
Publisher
London: Routledge
Subjects
More information
Scope and Contents
Contents
Drawing on the regulatory focus theory, this study aims to investigate the effect of frontline staff's promotion regulatory focus on service performance. Using a time-lagged design and data from 347 frontline staff in 123 branches of a hotel chain, we examine a mediated moderation model. We posit job crafting mediates the relationship between promo...
Alternative Titles
Full title
The effect of promotion regulatory focus on service performance
Authors, Artists and Contributors
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Primary Identifiers
Record Identifier
TN_cdi_crossref_primary_10_1080_02642069_2021_2003340
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_crossref_primary_10_1080_02642069_2021_2003340
Other Identifiers
ISSN
0264-2069
E-ISSN
1743-9507
DOI
10.1080/02642069.2021.2003340
