Design heuristics for customer-centric business processes
Design heuristics for customer-centric business processes
About this item
Full title
Author / Creator
Publisher
Bradford: Emerald Publishing Limited
Journal title
Language
English
Formats
Publication information
Publisher
Bradford: Emerald Publishing Limited
Subjects
More information
Scope and Contents
Contents
PurposeCustomer centricity has evolved into a success factor for many companies, requiring all corporate activities – including business processes – to be aligned with customer needs. With most existing approaches to business process (re-)design focusing on process efficiency, customers are often treated as second-class citizens. Despite emergent r...
Alternative Titles
Full title
Design heuristics for customer-centric business processes
Authors, Artists and Contributors
Author / Creator
Identifiers
Primary Identifiers
Record Identifier
TN_cdi_crossref_primary_10_1108_BPMJ_06_2019_0257
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_crossref_primary_10_1108_BPMJ_06_2019_0257
Other Identifiers
ISSN
1463-7154
E-ISSN
1758-4116
DOI
10.1108/BPMJ-06-2019-0257
