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Linking knowledge corridors to customer value through knowledge processes

Linking knowledge corridors to customer value through knowledge processes

https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_crossref_primary_10_1108_JKM_07_2013_0284

Linking knowledge corridors to customer value through knowledge processes

About this item

Full title

Linking knowledge corridors to customer value through knowledge processes

Publisher

Kempston: Emerald Group Publishing Limited

Journal title

Journal of knowledge management, 2014-01, Vol.18 (2), p.342-365

Language

English

Formats

Publication information

Publisher

Kempston: Emerald Group Publishing Limited

More information

Scope and Contents

Contents

Purpose
– Spanish banks which took rescue packages are trying to find innovative ways to improve customer value. The main purpose of this paper is to investigate the extent to which banks combine external knowledge with internal knowledge to build customer value.
Design/methodology/approach
– A firm
'
s knowledge corridor is an organ...

Alternative Titles

Full title

Linking knowledge corridors to customer value through knowledge processes

Authors, Artists and Contributors

Identifiers

Primary Identifiers

Record Identifier

TN_cdi_crossref_primary_10_1108_JKM_07_2013_0284

Permalink

https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_crossref_primary_10_1108_JKM_07_2013_0284

Other Identifiers

ISSN

1367-3270

E-ISSN

1758-7484

DOI

10.1108/JKM-07-2013-0284

How to access this item