The impact of artificial intelligence stimuli on customer engagement and value co-creation: the mode...
The impact of artificial intelligence stimuli on customer engagement and value co-creation: the moderating role of customer ability readiness
About this item
Full title
Author / Creator
Gao, Li , Li, Gang , Tsai, Fusheng , Gao, Chen , Zhu, Mengjiao and Qu, Xiaopian
Publisher
Bradford: Emerald Publishing Limited
Journal title
Language
English
Formats
Publication information
Publisher
Bradford: Emerald Publishing Limited
Subjects
More information
Scope and Contents
Contents
PurposeThis article analyzes the effects of artificial intelligence (AI) stimuli on customer engagement as well as on value co-creation. The moderating role played by customer ability readiness is also examined.Design/methodology/approachTotal 426 questioners are collected from the customers who consumed intelligent service robot.FindingsFirst, the...
Alternative Titles
Full title
The impact of artificial intelligence stimuli on customer engagement and value co-creation: the moderating role of customer ability readiness
Authors, Artists and Contributors
Author / Creator
Identifiers
Primary Identifiers
Record Identifier
TN_cdi_crossref_primary_10_1108_JRIM_10_2021_0260
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_crossref_primary_10_1108_JRIM_10_2021_0260
Other Identifiers
ISSN
2040-7122
E-ISSN
2040-7130
DOI
10.1108/JRIM-10-2021-0260
