Lingering shadows: the negative effects of incivility on volunteers
Lingering shadows: the negative effects of incivility on volunteers
About this item
Full title
Author / Creator
Miao, Qing , Huang, Jinhao and Yin, Hui
Publisher
London: Palgrave Macmillan
Journal title
Language
English
Formats
Publication information
Publisher
London: Palgrave Macmillan
Subjects
More information
Scope and Contents
Contents
When faced with incivility from service recipients, do volunteers feel damaged? As few previous studies have explored this issue, this study uses the conservation of resources theory to investigate the mechanisms through which incivility affects volunteer engagement and burnout, based on three-wave survey data from 1675 volunteers. This study devel...
Alternative Titles
Full title
Lingering shadows: the negative effects of incivility on volunteers
Authors, Artists and Contributors
Author / Creator
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Record Identifier
TN_cdi_doaj_primary_oai_doaj_org_article_10f3c57baaf54731b8e1307e0afbf4e9
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_doaj_primary_oai_doaj_org_article_10f3c57baaf54731b8e1307e0afbf4e9
Other Identifiers
ISSN
2662-9992
E-ISSN
2662-9992
DOI
10.1057/s41599-023-02479-z
