Assessing the determinants of customer-perceived value and customer satisfaction in e-hailing servic...
Assessing the determinants of customer-perceived value and customer satisfaction in e-hailing services: An Importance-Performance Matrix Analysis (IPMA) Approach
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Abingdon: Taylor & Francis
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Language
English
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Publisher
Abingdon: Taylor & Francis
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Contents
The rapid growth and success of sharing economy, particularly e-hailing services, have attracted many organisations to participate in this business. As a result, e-hailing organisations need strategies that enable them to compete in the market. One of the strategies that could help e-hailing organisations to stay competitive is to understand users'...
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Full title
Assessing the determinants of customer-perceived value and customer satisfaction in e-hailing services: An Importance-Performance Matrix Analysis (IPMA) Approach
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TN_cdi_doaj_primary_oai_doaj_org_article_3084ddb310c04ec2aad003d1633c8d43
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https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_doaj_primary_oai_doaj_org_article_3084ddb310c04ec2aad003d1633c8d43
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ISSN
2331-1975
E-ISSN
2331-1975
DOI
10.1080/23311975.2023.2191808
