Using the AraBERT Model for Customer Satisfaction Classification of Telecom Sectors in Saudi Arabia
Using the AraBERT Model for Customer Satisfaction Classification of Telecom Sectors in Saudi Arabia
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Switzerland: MDPI AG
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English
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Switzerland: MDPI AG
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Customer satisfaction and loyalty are essential for every business. Feedback prediction and social media classification are crucial and play a key role in accurately identifying customer satisfaction. This paper presents sentiment analysis-based customer feedback prediction based on Twitter Arabic datasets of telecommunications companies in Saudi A...
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Full title
Using the AraBERT Model for Customer Satisfaction Classification of Telecom Sectors in Saudi Arabia
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TN_cdi_doaj_primary_oai_doaj_org_article_b3055683e49548429f2395eaa1daea1c
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https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_doaj_primary_oai_doaj_org_article_b3055683e49548429f2395eaa1daea1c
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ISSN
2076-3425
E-ISSN
2076-3425
DOI
10.3390/brainsci13010147
