An Optimization Design Method of Express Delivery Service Based on Quantitative Kano Model and Fuzzy...
An Optimization Design Method of Express Delivery Service Based on Quantitative Kano Model and Fuzzy QFD Model
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Publisher
New York: Hindawi
Journal title
Language
English
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Publisher
New York: Hindawi
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Scope and Contents
Contents
Service quality is the soul of express enterprises forever. It is of great practical significance for winning customer satisfaction, improving the market competition, and realizing sustainable performance. Unlike tangible products, express delivery service has the characteristics of intangibility, heterogeneity, indivisibility, and instability. Whi...
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Full title
An Optimization Design Method of Express Delivery Service Based on Quantitative Kano Model and Fuzzy QFD Model
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TN_cdi_doaj_primary_oai_doaj_org_article_ffe4c896b0e84a2b8bd4fd56581d4e04
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_doaj_primary_oai_doaj_org_article_ffe4c896b0e84a2b8bd4fd56581d4e04
Other Identifiers
ISSN
1026-0226
E-ISSN
1607-887X
DOI
10.1155/2022/5945908
