The service triad: modelling dialectic tensions in service encounters
The service triad: modelling dialectic tensions in service encounters
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Publisher
London: Routledge
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Language
English
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Publisher
London: Routledge
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Scope and Contents
Contents
Models of service encounters are often fraught with reductionism, describing business relationships as mathematical combinations of dyadic constellations. Metaphors of ideal social relationships (marriages or friendships) are highlighted to stress normative aspects of equal, balanced and long-term business partnerships. However, these approaches ar...
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Full title
The service triad: modelling dialectic tensions in service encounters
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TN_cdi_informaworld_taylorfrancis_310_1080_02642060802123384
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_informaworld_taylorfrancis_310_1080_02642060802123384
Other Identifiers
ISSN
0264-2069
E-ISSN
1743-9507
DOI
10.1080/02642060802123384
