E-Service Quality: A Meta-Analytic Review
E-Service Quality: A Meta-Analytic Review
About this item
Full title
Author / Creator
Publisher
Greenwich: Elsevier Inc
Journal title
Language
English
Formats
Publication information
Publisher
Greenwich: Elsevier Inc
Subjects
More information
Scope and Contents
Contents
•E-service quality should be measured with an instrument including sixteen attributes.•Testing two rival models shows that a four-dimension model outperforms a six-dimension model.•E-service quality is moderated by country culture, regulatory environment, and industry context factors.•Using experiments, cross-sectional data, or panel data is accept...
Alternative Titles
Full title
E-Service Quality: A Meta-Analytic Review
Authors, Artists and Contributors
Author / Creator
Identifiers
Primary Identifiers
Record Identifier
TN_cdi_proquest_journals_1738370077
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_proquest_journals_1738370077
Other Identifiers
ISSN
0022-4359
E-ISSN
1873-3271
DOI
10.1016/j.jretai.2015.05.004
