E-Service Quality: Development of a Hierarchical Model
E-Service Quality: Development of a Hierarchical Model
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Publisher
Greenwich: Elsevier Inc
Journal title
Language
English
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Publication information
Publisher
Greenwich: Elsevier Inc
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Scope and Contents
Contents
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•E-service quality construct conforms to the structure of a third-order factor model.•It should capture sixteen online store attributes which can be assigned to four dimensions.•The correctly specified formative model has better fit indices than the reflective model.•The developed measurement predicts customer behavior better t...
Alternative Titles
Full title
E-Service Quality: Development of a Hierarchical Model
Authors, Artists and Contributors
Author / Creator
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TN_cdi_proquest_journals_1858116987
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_proquest_journals_1858116987
Other Identifiers
ISSN
0022-4359
E-ISSN
1873-3271
DOI
10.1016/j.jretai.2016.09.002
