How and when organizational justice impact extra-role customer service: A social exchange perspectiv...
How and when organizational justice impact extra-role customer service: A social exchange perspective of thriving at work
About this item
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Publisher
New York: Springer US
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Language
English
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Publisher
New York: Springer US
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Scope and Contents
Contents
This study tests a model of three-dimensional organizational justice (i.e., distributive, procedural, and interactional) and extra-role customer service, with thriving at work as a mediator, based on social exchange theory. We also explore how servant leadership moderates the linkages between these organizational justice dimensions and thriving. Ou...
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Full title
How and when organizational justice impact extra-role customer service: A social exchange perspective of thriving at work
Authors, Artists and Contributors
Author / Creator
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TN_cdi_proquest_journals_2815070608
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_proquest_journals_2815070608
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ISSN
1046-1310
E-ISSN
1936-4733
DOI
10.1007/s12144-021-02244-y
