Making FAQ Chatbots More Inclusive: An Examination of Non-Native English Users’ Interactions with Ne...
Making FAQ Chatbots More Inclusive: An Examination of Non-Native English Users’ Interactions with New Technology in Massive Open Online Courses
About this item
Full title
Author / Creator
Han, Songhee , Liu, Min , Pan, Zilong , Cai, Ying and Shao, Peixia
Publisher
New York: Springer New York
Journal title
Language
English
Formats
Publication information
Publisher
New York: Springer New York
Subjects
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Scope and Contents
Contents
In this study, we examined interaction behaviors between a small number of participants in two massive open online courses (MOOCs) and an FAQ chatbot, focusing on the participants’ native language markers. We used a binary native language marker (non-native English user vs. native English user) to distinguish between two groups in this multiple cas...
Alternative Titles
Full title
Making FAQ Chatbots More Inclusive: An Examination of Non-Native English Users’ Interactions with New Technology in Massive Open Online Courses
Authors, Artists and Contributors
Author / Creator
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Record Identifier
TN_cdi_proquest_journals_2921224589
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_proquest_journals_2921224589
Other Identifiers
ISSN
1560-4292
E-ISSN
1560-4306
DOI
10.1007/s40593-022-00311-4
