How determinant attributes of service quality influence customer-perceived value: an empirical inves...
How determinant attributes of service quality influence customer-perceived value: an empirical investigation of the Australian coffee outlet industry
About this item
Full title
Author / Creator
Publisher
Bradford: Emerald
Journal title
Language
English
Formats
Publication information
Publisher
Bradford: Emerald
Subjects
More information
Scope and Contents
Contents
Purpose - The purpose of this study is to investigate empirically how the determinant attributes of coffee quality, service, food and beverage, and extra benefits influenced customer-perceived value in the coffee outlet industry. Design/methodology/approach - A self-administrated questionnaire was distributed to 834 respondents from chain and indep...
Alternative Titles
Full title
How determinant attributes of service quality influence customer-perceived value: an empirical investigation of the Australian coffee outlet industry
Authors, Artists and Contributors
Author / Creator
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Primary Identifiers
Record Identifier
TN_cdi_proquest_journals_312287044
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_proquest_journals_312287044
Other Identifiers
ISSN
0959-6119
E-ISSN
1757-1049
DOI
10.1108/09596111011042730
