Communication-And-Resolution Programs: The Challenges And Lessons Learned From Six Early Adopters
Communication-And-Resolution Programs: The Challenges And Lessons Learned From Six Early Adopters
About this item
Full title
Author / Creator
Publisher
Chevy Chase: The People to People Health Foundation, Inc., Project HOPE
Journal title
Language
English
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Publication information
Publisher
Chevy Chase: The People to People Health Foundation, Inc., Project HOPE
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More information
Scope and Contents
Contents
In communication-and-resolution programs (CRPs), health systems and liability insurers encourage the disclosure of unanticipated care outcomes to affected patients and proactively seek resolutions, including offering an apology, an explanation, and, where appropriate, reimbursement or compensation. Anecdotal reports from the University of Michigan...
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Full title
Communication-And-Resolution Programs: The Challenges And Lessons Learned From Six Early Adopters
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Record Identifier
TN_cdi_proquest_miscellaneous_1520313284
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_proquest_miscellaneous_1520313284
Other Identifiers
ISSN
0278-2715
E-ISSN
1544-5208
DOI
10.1377/hlthaff.2013.0828
