The effects of service climate and the effective leadership behaviour of supervisors on frontline em...
The effects of service climate and the effective leadership behaviour of supervisors on frontline employee service quality: A multi-level analysis
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Oxford, UK: Blackwell Publishing Ltd
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Language
English
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Oxford, UK: Blackwell Publishing Ltd
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Contents
A supervisor's behaviour may not be the only factor that determines the performance of team members (Kerr & Jermier, 1978). Taking this postulation as a basis, we formulated a model to describe how service climate moderates the effects of the leadership behaviour of supervisors. When the organization and working environment are not conducive to pro...
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Full title
The effects of service climate and the effective leadership behaviour of supervisors on frontline employee service quality: A multi-level analysis
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TN_cdi_proquest_miscellaneous_57196132
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/TN_cdi_proquest_miscellaneous_57196132
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ISSN
0963-1798
E-ISSN
2044-8325
DOI
10.1348/096317905X89391
