DOX, the leading provider of customer experience systems, today released the findings of a global research report that showed that 73 percent of service providers plan to expand their prepaid offerings to include services that are traditionally offered only to postpaid customers. Additional challenges cited include charging performance and integrat...

Amdocs and Ovum Report: It's Not Your Grandma's Prepaid Anymore - Service Providers Transform Prepaid Strategies to Meet Diverse Customer Needs: Service providers are offering new types of services to prepaid customers, helping to increase customer stickiness; Research finds that current business and operational support systems need to change to su...