Virtual reference service : from competencies to assessment / edited by R. David Lankes ... [et al.]...
Virtual reference service : from competencies to assessment / edited by R. David Lankes ... [et al.]...
Virtual reference service : from competencies to assessment / edited by R. David Lankes ... [et al.].
About this item
Full title
Publisher
New York : Neal-Schuman Publishers, c2008.
Call Numbers
N025.52/94
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xvii, 206 p. : ill. ; 23 cm.
Contents
Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump -- Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet -- Adding instant messaging to an established vi...
Publication information
Publisher
New York : Neal-Schuman Publishers, c2008.
Place of Publication
New York (State)
Date Published
c2008.
Subjects
More information
Scope and Contents
Summary
"Diane Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the virtual reference environment. The handbook shows how to adapt traditional face-to-face reference interview skills to the virtual interview - and how to interpret and use new cues (chat slang, IM...
Alternative Titles
Full title
Virtual reference service : from competencies to assessment / edited by R. David Lankes ... [et al.].
Authors, Artists and Contributors
Author / Artists
Notes
General note
Virtual reference desk series.
Includes bibliographical references and index.
Identifiers
Primary Identifiers
Call Numbers
N025.52/94
Record Identifier
74VK3LXmJgzX
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VK3LXmJgzX
Other Identifiers
ISBN
9781555705282 (alk. paper)
1555705286 (alk. paper)
DDC
025.52
MMS ID
991023790459702626
