Managing Service Demand [electronic resource]: A Practical Guide to Help Revenue Bodies Better Meet...
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Managing Service Demand [electronic resource]: A Practical Guide to Help Revenue Bodies Better Meet...
Managing Service Demand [electronic resource]: A Practical Guide to Help Revenue Bodies Better Meet Taxpayers' Service Expectations / Organisation for Economic Co-operation and Development
About this item
Full title
Author / Creator
Publisher
Paris : OECD Publishing, 2013.
Alternative title
Date
2013.
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
1 online resource (64 p. )
Content type
text
Media type
computer
Carrier type
online resource
Contents
Introduction -- Executive summary -- Foreword -- Case studies -- A framework for managing demand -- Managing service demand across a revenue body -- Managing service demand.
Publication information
Publisher
Paris : OECD Publishing, 2013.
Date Published
2013.
More information
Scope and Contents
Summary
This book provides guidance on a whole-of-revenue body approach for managing service demand effectively. It sets out a possible ‘model’ for governance arrangements based on leading revenue body practice – in this case the Australian Taxation Office—that has been examined and is supported by the FTA’s Taxpayer Services Sub-group. It also sets out pr...
Alternative Titles
Full title
Managing Service Demand [electronic resource]: A Practical Guide to Help Revenue Bodies Better Meet Taxpayers' Service Expectations / Organisation for Economic Co-operation and Development
Variant title
BOOK
Authors, Artists and Contributors
Author / Creator
Notes
General note
Bibliographic Level Mode of Issuance: Monograph
Includes bibliographical references.
Language note
English
Identifiers
Primary Identifiers
Record Identifier
74VK3lyEOroX
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VK3lyEOroX
Other Identifiers
ISBN
92-64-20082-7
DDC
343.04
MMS ID
991023945541002626
