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CONTENTS; Introduction; Things you need to know...; 1 STARTING AT THE BEGINNING- CRISIS AVOIDANCE; Internal controls; Board responsibilities; Internal and external risks; The domino effect; When avoidance is not an option; Contingency plans; Changing risks; Basic controls; Things you need to know......

ReservesLeadership; Invocation procedures; How the crisis manifests itself; When the crisis occurs; The mechanism for passing crisis information; Code-words; How a crisis is declared; Activating the crisis management team; The crisis centre; Crisis support staff; Managing the crisis; Documentation;...

Contacting the rest of the crisis management teamand support staffManaging the crisis; The public relations team; The human resources team; Communications cascades; Communications summary; Things you need to know...; 5 ORGANISING THE MEDIA INTERFACE; Media attention; Reputational damage; Sources of...

Non-essential functionsReserve skills register; Action plans; Getting the structure right; Action plan pro-forma; Considering draft action plans; Retention of action plans; Review of action plans; Summary of action teams/plans; Things you need to know...; 7 MAINTAINING THE CRISISMANAGEMENT INFRASTRU...

Summary of maintaining the crisis management infrastructureThings you need to know...; 8 TESTING THE STATE OF READINESS; The benefits of testing; The test plan; Independent review of the plan; The test plan period; Types of test; Compliance testing; Desktop testing; Organising a desktop test; Full t...

5 RECENT CORPORATE CRISES