Thevirtual customer : a new paradigm for improving customer relations in libraries and information s...
Thevirtual customer : a new paradigm for improving customer relations in libraries and information s...
Thevirtual customer : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sao Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas ; Reuniao Satelite Sao Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour ameliorer le service a la clientele dans les bibliotheques et services d'information ; Colloque Satellite, Sao Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunion Satelite Sao Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and Rejean Savard.
About this item
Full title
Publisher
Munchen : Saur, 2005.
Date
2005.
Call Numbers
N025.524/65
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xvi, 385 p. : fig., ill., tab. ; 22 cm.
Publication information
Subjects
More information
Alternative Titles
Full title
Thevirtual customer : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sao Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas ; Reuniao Satelite Sao Paulo, Brasil, August 18-20, 2004 =...
Parallel title
cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas ; Reuniao Satelite Sao Paulo, Brasil, August 18-20, 2004. Reuniao Satelite Sao Paulo, Brasil, August 18-20, 2004.
'usager virtuel : un nouveau paradigme pour ameliorer le service a la clientele dans les bibliotheques et services d'information ; Colloque Satellite, Sao Paulo, Brasil, August 18-20, 2004. Colloque Satellite, Sao Paulo, Brasil, August 18-20, 2004....
Notes
General note
IFLA publications, 0344-6891 ; 117.
7 Portuguese, 6 English, 6 French, 3 Spanish contributions.
Copyright 2005 by International Federation of Library Associations and Institutions, The Hague, The Netherlands.
Internat. conference proceedings.
Identifiers
Primary Identifiers
Call Numbers
N025.524/65
Record Identifier
74VK6Mew588b
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VK6Mew588b
Other Identifiers
ISBN
3598218451
9783598218453
DDC
025.524
MMS ID
991020840249702626
