Total quality management in government : a practical guide for the real world / Steven Cohen, Ronald...
Total quality management in government : a practical guide for the real world / Steven Cohen, Ronald...
Total quality management in government : a practical guide for the real world / Steven Cohen, Ronald Brand.
About this item
Full title
Author / Creator
Publisher
San Francisco : Jossey-Bass, c1993.
Call Numbers
N350.0078/3
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xxii, 228 p. : ill. ; 24 cm.
Contents
1. How TQM Can Strengthen Government Performance -- 2. The Basic Concepts of TQM -- 3. How TQM Revolutionizes Management -- 4. Getting Prepared: Understanding and Overcoming Barriers to Change -- 5. Taking the First Steps: Analyzing Your Work -- 6. Managerial Strategies for Implementing TQM -- 7. Br...
Publication information
Publisher
San Francisco : Jossey-Bass, c1993.
Edition
1st ed.
Place of Publication
California
Date Published
c1993.
Subjects
More information
Scope and Contents
Summary
By adopting Total Quality Management (TQM) strategies, business and industry have learned to work smarter and gain a competitive edge in the new global economy. Now, the same principles of Total Quality Management used in private industry are creating a quiet revolution in the public sector. Government is under constant pressure, the authors remind...
Alternative Titles
Full title
Total quality management in government : a practical guide for the real world / Steven Cohen, Ronald Brand.
Authors, Artists and Contributors
Author / Creator
Author / Artists
Notes
General note
The Jossey-Bass public administration series.
Includes bibliographical references (p. 217-221) and index.
Contextual Information
Date Copyright
c1993.
Related resource (online)
Identifiers
Primary Identifiers
Call Numbers
N350.0078/3
Record Identifier
74VK6yBJLZa3
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VK6yBJLZa3
Other Identifiers
ISBN
1555425399 (alk. paper)
9781555425395 (alk. paper)
DDC
350.0078
MMS ID
991021043139702626
