Oakland on quality management / John S. Oakland.
Oakland on quality management / John S. Oakland.
About this item
Full title
Author / Creator
Publisher
Boston : Elsevier/Butterworth-Heinemann, 2004.
Date
2004.
Call Numbers
N658.4013/18
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
p. cm.
Contents
Pt. 1. The foundations of quality management -- 1. Understanding quality -- 2. Models and frameworks for quality management -- 3. Leadership and commitment -- Pt. 2. Planning -- 4. Policy, strategy and goal deployment -- 5. Partnerships and resources -- 6. Design for quality -- Pt. 3. Performance --...
Publication information
Publisher
Boston : Elsevier/Butterworth-Heinemann, 2004.
Place of Publication
Massachusetts
Date Published
2004.
Subjects
More information
Scope and Contents
Summary
"John Oakland's Total Quality Management became a classic when it was first published - now revised, Oakland on Quality Management is written in a logical and very practical style, supported by many real life case studies, reflecting the latest developments from leading exponents of Quality Management and Business Excellence. Through all this, Prof...
Alternative Titles
Full title
Oakland on quality management / John S. Oakland.
Portion of title
Quality management.
Authors, Artists and Contributors
Author / Creator
Author / Artists
Notes
General note
Rev. ed. of: Total quality management. 3rd ed. 2003.
Includes bibliographical references and index.
Contextual Information
Related resource (online)
Other version (online)
Identifiers
Primary Identifiers
Call Numbers
N658.4013/18
Record Identifier
74VKDzVg6y43
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKDzVg6y43
Other Identifiers
ISBN
0750657413 :
9780750657419
0750657413
9780750657419 :
DDC
658.4013
MMS ID
991018971839702626
