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Virtual reference training : the complete guide to providing anytime, anywhere answers / Buff Hirko,...

Virtual reference training : the complete guide to prov...

Virtual reference training : the complete guide to providing anytime, anywhere answers / Buff Hirko,...

https://devfeature-collection.sl.nsw.gov.au/record/74VKDzrrN3GA

Virtual reference training : the complete guide to providing anytime, anywhere answers / Buff Hirko, Mary Bucher Ross.

About this item

Full title

Virtual reference training : the complete guide to providing anytime, anywhere answers / Buff Hirko, Mary Bucher Ross.

Author / Creator

Publisher

Chicago : American Library Association, 2004.

Date

2004.

Call Numbers

NQ025.524/49

Record Identifier

74VKDzrrN3GA

MMS ID

991018972489702626

Language

English

Formats

Physical Description

Physical content

v, 160 p. ; cm.

Contents

1. Beyond Shazam! : training for virtual reference -- 2. Introduction : Washington's statewide virtual reference project -- 3. Core competencies : knowledge, skills, and aptitudes needed for virtual reference -- 4. Learning through using : the constructivist approach -- 5. Multiple ways of learning...

Publication information

Publisher

Chicago : American Library Association, 2004.

Place of Publication

Illinois

Date Published

2004.

More information

Scope and Contents

Summary

"Even the best reference librarian can falter when suddenly thrust into cyberspace without the proper tools and training. As online library reference services become common practice, there's a critical need to develop the skills and aptitudes needed to answer customers' online information needs in the most effective way, from conducting chats and o...

Alternative Titles

Full title

Virtual reference training : the complete guide to providing anytime, anywhere answers / Buff Hirko, Mary Bucher Ross.

Authors, Artists and Contributors

Author / Creator

Notes

General note

Includes bibliographical references and index.

Contextual Information

Other version (online)

Identifiers

Primary Identifiers

Call Numbers

NQ025.524/49

Record Identifier

74VKDzrrN3GA

Permalink

https://devfeature-collection.sl.nsw.gov.au/record/74VKDzrrN3GA

Other Identifiers

ISBN

0838908764 (pbk.)

9780838908761

0838908764

9780838908761 (pbk.)

DDC

025.524

MMS ID

991018972489702626

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