Virtual reference training : the complete guide to providing anytime, anywhere answers / Buff Hirko,...
Virtual reference training : the complete guide to providing anytime, anywhere answers / Buff Hirko,...
Virtual reference training : the complete guide to providing anytime, anywhere answers / Buff Hirko, Mary Bucher Ross.
About this item
Full title
Author / Creator
Publisher
Chicago : American Library Association, 2004.
Date
2004.
Call Numbers
NQ025.524/49
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
v, 160 p. ; cm.
Contents
1. Beyond Shazam! : training for virtual reference -- 2. Introduction : Washington's statewide virtual reference project -- 3. Core competencies : knowledge, skills, and aptitudes needed for virtual reference -- 4. Learning through using : the constructivist approach -- 5. Multiple ways of learning...
Publication information
Publisher
Chicago : American Library Association, 2004.
Place of Publication
Illinois
Date Published
2004.
Subjects
More information
Scope and Contents
Summary
"Even the best reference librarian can falter when suddenly thrust into cyberspace without the proper tools and training. As online library reference services become common practice, there's a critical need to develop the skills and aptitudes needed to answer customers' online information needs in the most effective way, from conducting chats and o...
Alternative Titles
Full title
Virtual reference training : the complete guide to providing anytime, anywhere answers / Buff Hirko, Mary Bucher Ross.
Authors, Artists and Contributors
Author / Creator
Author / Artists
Notes
General note
Includes bibliographical references and index.
Contextual Information
Other version (online)
Identifiers
Primary Identifiers
Call Numbers
NQ025.524/49
Record Identifier
74VKDzrrN3GA
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKDzrrN3GA
Other Identifiers
ISBN
0838908764 (pbk.)
9780838908761
0838908764
9780838908761 (pbk.)
DDC
025.524
MMS ID
991018972489702626
