Telephone skills. Basic techniques [videorecording] / Executive Business Club [production company] ;...
Telephone skills. Basic techniques [videorecording] / Executive Business Club [production company] ; produced and directed by Derek Monk.
About this item
Full title
Publisher
[London?] : BBC Select, c1994.
Call Numbers
VB6467
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
1 videocassette (VHS) (30 min.) : sd., col. ; 1/2 in. + 1 booklet (17 leaves)
Publication information
Publisher
[London?] : BBC Select, c1994.
Analytical title
Telephone techniques.
Place of Publication
England
Date Published
c1994.
Subjects
More information
Scope and Contents
Summary
Provides practical and positive advice on improving basic techniques when answering the telephone. Basic telephone techniques are examined under three headings: voice, attitude, listening. Problem areas are highlighted through a series of role plays.
Alternative Titles
Full title
Telephone skills. Basic techniques [videorecording] / Executive Business Club [production company] ; produced and directed by Derek Monk.
Variant title
Telephone techniques.
Authors, Artists and Contributors
Notes
General note
Executive Business Channel.
Executive Business Club.
"Executive Business Channel Ltd" -- booklet cover.
"Lancashire Enterprises plc" -- closing credits.
Booklet title: Telephone techniques.
Distributed in Australasia by: BBC Training Videos.
EBC 203.
Contextual Information
Date Copyright
c1994.
Identifiers
Primary Identifiers
Call Numbers
VB6467
Record Identifier
74VKJK8q353g
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKJK8q353g
Other Identifiers
MMS ID
991022130409702626
