Meeting customer needs / Ian Smith.
Meeting customer needs / Ian Smith.
About this item
Full title
Author / Creator
Publisher
Oxford ; Boston : Butterworth/Heinemann ; Corby, Northants : Institute of Management Foundation, 1994.
Date
1994.
Call Numbers
N658.8/304
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xi, 185 p. : ill. ; 24 cm.
Contents
1. The context -- 2. Who are your customers? -- 3. From customers to markets -- 4. Informal research -- 5. What are your customers getting? -- 6. The price, the cost and the value -- 7. The manager as supplier and customer -- 8. Dialogue with your customers -- 9. Keeping on track - managing your ope...
Publication information
Publisher
Oxford ; Boston : Butterworth/Heinemann ; Corby, Northants : Institute of Management Foundation, 1994.
Place of Publication
England
Date Published
1994.
Subjects
More information
Alternative Titles
Full title
Meeting customer needs / Ian Smith.
Authors, Artists and Contributors
Author / Creator
Author / Artists
Notes
General note
Institute of Management series.
Includes bibliographical references and index.
Identifiers
Primary Identifiers
Call Numbers
N658.8/304
Record Identifier
74VKJmQkrXMM
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKJmQkrXMM
Other Identifiers
ISBN
0750606681 (pbk) :
9780750606684
0750606681
9780750606684 (pbk) :
DDC
658.8
658.812
MMS ID
991022101639702626
