Customer service in the information environment / Guy St. Clair.
Customer service in the information environment / Guy St. Clair.
About this item
Full title
Publisher
London ; New Jersey : Bowker-Saur, c1993.
Call Numbers
N338.470255/1
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
144 p. ; 24 cm.
Contents
Introduction to the Series / Guy St. Clair -- Foreword / John V. Ganly -- Pt. I. Customer service: an introduction. 1. Definition and concepts. 2. Why be concerned about customer service? -- Pt. II. Initial stages. 3. Defining the role of the information service unit. 4. Informal - and not-so-inform...
Publication information
Publisher
London ; New Jersey : Bowker-Saur, c1993.
Place of Publication
England
Date Published
c1993.
Subjects
More information
Alternative Titles
Full title
Customer service in the information environment / Guy St. Clair.
Notes
General note
Information services management.
Includes bibliographical references (p. [139]-141) and index.
Contextual Information
Date Copyright
c1993.
Identifiers
Primary Identifiers
Call Numbers
N338.470255/1
Record Identifier
74VKJygvrwab
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKJygvrwab
Other Identifiers
ISBN
1857390040 (acid-free paper)
9781857390049 (acid-free paper)
DDC
338.470255
MMS ID
991022318099702626
