Total quality management in libraries : a sourcebook / Rosanna M. O'Neil.
Total quality management in libraries : a sourcebook / Rosanna M. O'Neil.
Total quality management in libraries : a sourcebook / Rosanna M. O'Neil.
About this item
Full title
Author / Creator
Publisher
Englewood, Colo. : Libraries Unlimited, 1994.
Date
1994.
Call Numbers
T0382276
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xvi, 194 p. ; 24 cm.
Contents
Strategic Quality Management in Libraries / Donald E. Riggs -- Quality in Library and Information Service: A Review / Tom Whitehall -- Appendix A: Creating an In-House Support Collection -- Appendix B: Getting Trained -- Appendix C: The Electronic Information Highway -- Appendix D: The Quality Award...
Total Quality Management: Customer-Centered Models for Libraries / Susan B. Barnard -- TQM: Quality Improvement in New Clothes / Donald E. Riggs -- Think Quality! The Deming Approach Does Work in Libraries /Terry Mackey and Kitty Mackey -- TQM: The Customer Focus / Susan Jurow -- Customer Focus - Ob...
Publication information
Publisher
Englewood, Colo. : Libraries Unlimited, 1994.
Place of Publication
Colorado
Date Published
1994.
Subjects
More information
Alternative Titles
Full title
Total quality management in libraries : a sourcebook / Rosanna M. O'Neil.
Authors, Artists and Contributors
Author / Creator
Notes
General note
Includes bibliographical references and index.
Transferred from N025.10973/3.
Identifiers
Primary Identifiers
Call Numbers
T0382276
Record Identifier
74VKOMGagBXl
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKOMGagBXl
Other Identifiers
ISBN
1563082470
9781563082474
DDC
025.10973
MMS ID
991022434399702626
