Training library staff and volunteers to provide extraordinary customer service / by Julie Todaro an...
Training library staff and volunteers to provide extraordinary customer service / by Julie Todaro an...
Training library staff and volunteers to provide extraordinary customer service / by Julie Todaro and Mark L. Smith.
About this item
Full title
Author / Creator
Publisher
New York : Neal-Schuman Publishers, c2006.
Call Numbers
NQ020.7155/1
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
viii, 160 p. ; 28 cm.
Contents
Determining customer service essentials -- Examining general training guidelines -- Preparing specific training for library staff and volunteers -- Assessing and anticipating the needs of customers -- Tracking and responding to customer feedback -- Planning staff-development days -- Instituting cont...
Publication information
Publisher
New York : Neal-Schuman Publishers, c2006.
Place of Publication
New York (State)
Date Published
c2006.
Subjects
More information
Scope and Contents
Summary
"Establishing and maintaining the best possible customer service is essential for every library. Here is a training manual that gives you the 'what to say' and 'what to do' to make that goal a reality. The authors offer guidance for training employees at all levels - from frontline staff to managers. They show you in detail how to integrate a custo...
Alternative Titles
Full title
Training library staff and volunteers to provide extraordinary customer service / by Julie Todaro and Mark L. Smith.
Authors, Artists and Contributors
Author / Creator
Author / Artists
Notes
General note
Includes bibliographical references and index.
Identifiers
Primary Identifiers
Call Numbers
NQ020.7155/1
Record Identifier
74VKOq2k8mMl
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKOq2k8mMl
Other Identifiers
ISBN
9781555705602 (alk. paper)
155570560X (alk. paper)
DDC
020.7155
MMS ID
991022408219702626
