Customers as partners : building relationships that last / Chip R. Bell.
Customers as partners : building relationships that last / Chip R. Bell.
Customers as partners : building relationships that last / Chip R. Bell.
About this item
Full title
Author / Creator
Publisher
San Francisco : Berrett-Koehler, c1994.
Call Numbers
N658.812/71
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xv, 235 p. ; 25 cm.
Contents
Preface: Howdy, Partner -- Ch. 1. The Anatomy of Customer Partnership -- Ch. 2. The Spirit of Customer Partnership -- Ch. 3. Abundance Is an Attitude -- Ch. 4. Service as Gift Giving -- Ch. 5. Passionate Connections -- Ch. 6. Serving in the Dark -- Ch. 7. In Customers We Trust -- Ch. 8. Blessed Assu...
Ch. 26. When Partners Cry "Wolf!" / Kristin Anderson -- Ch. 27. Partnership Expectations / Karen Revill -- Ch. 28. Poetic Partnership / Nancy Rainey Bell -- Ch. 29. Partnership Measurement -- Epilogue: The "Riding Off into the Sunset" Part.
Publication information
Publisher
San Francisco : Berrett-Koehler, c1994.
Edition
1st ed.
Place of Publication
California
Date Published
c1994.
Subjects
More information
Scope and Contents
Summary
Astute Managers and entrepreneurs already know that customer loyalty is an absolute necessity for profitable businesses in the '90s and beyond. They have invested in this knowledge by initiating a wide variety of quality service programs intended to dazzle customers. Yet, beyond the reach of these programs, and the books that promote them, are the...
Alternative Titles
Full title
Customers as partners : building relationships that last / Chip R. Bell.
Authors, Artists and Contributors
Author / Creator
Notes
General note
Includes bibliographical references (p. 219-225) and index.
Contextual Information
Date Copyright
c1994.
Identifiers
Primary Identifiers
Call Numbers
N658.812/71
Record Identifier
74VKRWPQRRll
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKRWPQRRll
Other Identifiers
ISBN
1881052540 (acid-free paper)
9781881052548 (acid-free paper) :
1881052540 (acid-free paper) :
9781881052548 (acid-free paper)
DDC
658.812
MMS ID
991023178219702626
