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Intro; Title; Copyright; Brief Contents; Contents; Preface; Acknowledgments; About the local authors; About the original authors; About structure and approach; Text at a glance; Digital resources; Case matrix; PART 1 INTRODUCTION; Chapter 1 What is management?; What is management?; Achieving high pe...

Managerial roles and skillsManagerial roles identified by Mintzberg; Being a manager; Managerial skills; Challenges for management in a global environment; Building a competitive advantage; Maintaining ethical standards; Managing a diverse workforce; Utilising information technology; Practising glob...

MANAGEMENT INSIGHT: Insourcing is in at GE's appliance divisionETHICS IN ACTION: Apple makes sure its suppliers don't fall too far from the tree; LEADERSHIP FOCUS: Mary Barra faces General Motors' problems; CASE FOR DISCUSSION: Hitting the mark at Alcon Entertainment; Chapter 2 Evolution of manageme...

The Hawthorne studies and human relationsTheory X and Theory Y; Management science theory; Contemporary viewpoints: organisational environment theory; The open-systems view; Contingency theory; Summary and review; Topics for discussion and action; Build your management skills; Managing ethically; Sm...

CASE FOR DISCUSSION: Designing workspaces to facilitate collaborationPART 2 THE ENVIRONMENTAL CONTEXT OF MANAGEMENT; Chapter 3 Managing cultures: organisational culture; What is the organisational environment?; The task environment and the general environment; The task environment; The general envir...

MANAGEMENT IN ACTION: Management practice at Amazon.