The essence of total quality management / John Bank.
The essence of total quality management / John Bank.
About this item
Full title
Author / Creator
Publisher
New York : Prentice Hall, 1992.
Date
1992.
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xviii, 203 p. : ill. ; 23 cm.
Contents
1. Focus on the customer -- 2. Core concepts of total quality management -- 3. Learning from the quality gurus -- 4. Cutting the cost of quality -- 5. Case studies of total quality management -- 6. Tools and techniques of total quality management -- 7. Avoiding the hype.
Publication information
Publisher
New York : Prentice Hall, 1992.
Place of Publication
New York (State)
Date Published
1992.
Subjects
More information
Scope and Contents
Summary
The Essence of Total Quality Management is an invaluable reference source for managers on short courses; for MBA and other students who want to get quickly to the heart of the subject; as reference material for managers' bookshelves and for aspiring managers wishing to improve their knowledge and skills.
Alternative Titles
Full title
The essence of total quality management / John Bank.
Authors, Artists and Contributors
Author / Creator
Notes
General note
Essence of management series.
Includes bibliographical references and index.
Identifiers
Primary Identifiers
Record Identifier
74VKZgaD4WBA
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKZgaD4WBA
Other Identifiers
ISBN
013284902X (pbk.) :
013284902X
DDC
658.5/62
658.562
MMS ID
991018717949702626
