The electronic resources troubleshooting guide / Holly Talbott and Ashley Zmau.
The electronic resources troubleshooting guide / Holly Talbott and Ashley Zmau.
The electronic resources troubleshooting guide / Holly Talbott and Ashley Zmau.
About this item
Full title
Author / Creator
Publisher
Chicago : ALA Editions, 2020.
Call Numbers
G 2020/3609
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
ix, 173 pages : illustrations ; 26 cm
Content type
text
Media type
unmediated
Carrier type
volume
Contents
Troubleshooting as problem solving -- The access chain -- Soliciting problem reports -- Diagnosing access issues -- Resolving access issues -- Common access issues and examples -- Troubleshooting workflows and training -- Proactive troubleshooting.
Publication information
Publisher
Chicago : ALA Editions, 2020.
Place of Publication
Illinois
Date Published
2020.
Subjects
More information
Scope and Contents
Summary
"This guide shows you how to develop a library-wide workflow and a shared understanding of the components delivering electronic resources to your patrons"-- Provided by publisher.
Alternative Titles
Full title
The electronic resources troubleshooting guide / Holly Talbott and Ashley Zmau.
Authors, Artists and Contributors
Author / Creator
Author / Artists
Notes
General note
Includes bibliographical references and index.
Contextual Information
Date Copyright
©2020
Identifiers
Primary Identifiers
Call Numbers
G 2020/3609
Record Identifier
74VKa633vGwy
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKa633vGwy
Other Identifiers
ISBN
0838947646 (paperback)
9780838947647 (paperback)
DDC
025.174
MMS ID
991024341317202626
