Understanding, Managing and Implementing Quality [electronic resource] : Frameworks, Techniques and...
Understanding, Managing and Implementing Quality [electronic resource] : Frameworks, Techniques and...
Understanding, Managing and Implementing Quality [electronic resource] : Frameworks, Techniques and Cases
About this item
Full title
Author / Creator
Publisher
London : Taylor and Francis, 2002.
Alternative title
Date
2002.
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
1 online resource (255 p.)
Contents
Book Cover; Title; Contents; List of figures; List of tables; List of contributors; Acknowledgements; Glossary; Introduction; Developing a strategic orientation for Quality Management; Promoting a strategic approach to TQM using a case-based intelligent system; Self-assessment frameworks for busines...
Statistical process monitoring in the twenty-first centuryCase studies in Quality Management; TQM in higher education institutions: a review and case application; Do customers know what is best for them?: the use of SERVQUAL in UK policing; Quality in the NHS: can we master the art of 'conversation'...
Publication information
Publisher
London : Taylor and Francis, 2002.
Date Published
2002.
Subjects
More information
Scope and Contents
Summary
This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programm...
Alternative Titles
Full title
Understanding, Managing and Implementing Quality [electronic resource] : Frameworks, Techniques and Cases
Variant title
BOOK
Notes
General note
Description based upon print version of record.
Identifiers
Primary Identifiers
Record Identifier
74VKaXMeb3BO
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKaXMeb3BO
Other Identifiers
ISBN
1-134-59615-4
DDC
658.4013
MMS ID
991024434418102626
