Telephoning in English / B. Jean Naterop, Rod Revell.
Telephoning in English / B. Jean Naterop, Rod Revell.
About this item
Full title
Author / Creator
Publisher
Cambridge ; New York : Cambridge University Press, 2004.
Call Numbers
ESL/428.2/NAT
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
viii, 128 pages : illustrations ; 25 cm.
Content type
text
Media type
unmediated
Carrier type
volume
Contents
Machine derived contents note: Unit 1: How can I help you?: Unit 2: Hold the line, please? Unit 3: Getting a quote: Unit 4: Placing an order: Unit 5: Bookings and arrangements: Unit 6: A change of plan: Unit 7 What's the problem?: Unit 8 Handling complaints. Key and tapescripts.
Publication information
Publisher
Cambridge ; New York : Cambridge University Press, 2004.
Edition
3rd ed.
Place of Publication
England
Date Published
2004.
Subjects
More information
Scope and Contents
Summary
For professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. Suitable for use in class or for self-study, it develops and consolidates practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role pl...
Alternative Titles
Full title
Telephoning in English / B. Jean Naterop, Rod Revell.
Authors, Artists and Contributors
Author / Creator
Author / Artists
Notes
General note
Cambridge professional English
"The recorded material is available on an Audio Cassette Set (2) or Audio CD Set (2)"
Identifiers
Primary Identifiers
Call Numbers
ESL/428.2/NAT
Record Identifier
74VKadZqNzbg
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKadZqNzbg
Other Identifiers
ISBN
9780521539111
DDC
428.2
MMS ID
991024316869802626
