Customer care excellence [electronic resource] : how to create an effective customer focus / Sarah C...
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Customer care excellence [electronic resource] : how to create an effective customer focus / Sarah C...
Customer care excellence [electronic resource] : how to create an effective customer focus / Sarah Cook.
About this item
Full title
Author / Creator
Publisher
London ; Philadelphia : Kogan Page, 2008.
Alternative title
Date
2008.
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
1 online resource (288 p.)
Content type
text
Media type
computer
Carrier type
online resource
Contents
Contents; Preface; Acknowledgements; 1 An introduction to customer care; 2 How managers need to drive and support a service strategy; 3 Listening to customers; 4 Implementing a service excellence strategy; 5 Empowerment and ownership; 6 The internal customer; 7 Training and development for customer...
Publication information
Publisher
London ; Philadelphia : Kogan Page, 2008.
Edition
5th ed., Fully updated.
Place of Publication
England
Date Published
2008.
Subjects
More information
Scope and Contents
Summary
Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers. This new edition also includes new material on how online technology has affected customer service and employee and customer engagement
Alternative Titles
Full title
Customer care excellence [electronic resource] : how to create an effective customer focus / Sarah Cook.
Variant title
BOOK
Authors, Artists and Contributors
Author / Creator
Notes
General note
Customer Care Excellence: How to Create an Effective Customer Care
Description based upon print version of record.
Includes bibliographical references (p. [270-272]) and index.
Language note
English
Identifiers
Primary Identifiers
Record Identifier
74VKapjp2owd
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKapjp2owd
Other Identifiers
ISBN
0-7494-5351-6
1-281-22892-3
DDC
658.812
MMS ID
991024307785802626
