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Intro -- Title page -- Contents -- Figures and tables -- Introduction to the second edition -- PART 1 -- CHAPTER 1 Background and context -- The concepts of information culture and recordkeeping culture -- Underlying theory -- The information culture assessment framework -- Why recordkeeping culture...

CHAPTER 6 Awareness of environmental requirements relating to records -- Researching recordkeeping requirements -- Other requirements -- How to do it -- Organisational or community policy -- Assessment techniques -- Interventions -- Summary and conclusions -- Notes -- References -- PART 4 -- CHAPTER...

CHAPTER 8 The metalevels: language and trust -- Language as a social fact -- Trust and trustworthiness -- Assessment techniques -- Interventions -- Summary and conclusions -- Note -- References -- PART 6 -- CHAPTER 9 The toolkit -- 'Learning to walk the talk' -- Data collection protocol -- Interview...

Interventions -- The need for training and education -- Summary and conclusions -- References -- Index