It's all about service : how to lead your people to care for your customers / Ray Pelletier.
It's all about service : how to lead your people to care for your customers / Ray Pelletier.
It's all about service : how to lead your people to care for your customers / Ray Pelletier.
About this item
Full title
Author / Creator
Publisher
Hoboken, N.J. : John Wiley & Sons, Inc., c2005.
Call Numbers
N658.812/141
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xxiv, 232 p. ; 24 cm.
Contents
1. It's all about trust -- 2. The power of vision crafting -- 3. Generating enthusiasm -- 4. No one whistles a symphony - it takes an orchestra to play it -- 5. Character -- 6. Conflict management -- 7. Competition -- 8. The art of coaching -- 9. Listening -- 10. Caring.
Publication information
Publisher
Hoboken, N.J. : John Wiley & Sons, Inc., c2005.
Place of Publication
New Jersey
Date Published
c2005.
Subjects
More information
Scope and Contents
Summary
"Combining the team-building strategies of sports fanchises with the principles of Servant-Leadership, It's All About Service shows business leaders how to build an organization singularly dedicated to customer care - and reap the benefits of long-term customer loyalty. Bringing these powerful forces together, author Ray Pelletier offers a comprehe...
Alternative Titles
Full title
It's all about service : how to lead your people to care for your customers / Ray Pelletier.
Authors, Artists and Contributors
Author / Creator
Notes
General note
Includes index.
Identifiers
Primary Identifiers
Call Numbers
N658.812/141
Record Identifier
74VKd03DgXzX
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKd03DgXzX
Other Identifiers
ISBN
0471716758 (cloth)
9780471716754 (cloth)
DDC
658.812
MMS ID
991020074549702626
