The customer service activity book : 50 activities for inspiring exceptional service / Darryl S. Doa...
The customer service activity book : 50 activities for inspiring exceptional service / Darryl S. Doa...
The customer service activity book : 50 activities for inspiring exceptional service / Darryl S. Doane, Rose D. Sloat.
About this item
Full title
Author / Creator
Publisher
New York : AMACOM, c2005.
Alternative title
Call Numbers
NQ658.812/43
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
p. cm.
Contents
Pt. A. Service attitude -- Pt. B. Customer service ice breakers -- Pt. C. Call centers and the telephone -- Pt. D. Professionalism with no excuses -- Pt. E. Communication : listening to your customers -- Pt. F. Customer treatment (internal and external) -- Pt. G. Essential tools for success -- Pt. H...
Publication information
Publisher
New York : AMACOM, c2005.
Place of Publication
New York (State)
Date Published
c2005.
Subjects
More information
Scope and Contents
Summary
"The Customer Service Activity Book offers 50 dynamic, engaging exercises to help customer relations professionals provide remarkable service experiences over and over, building the customer loyalty and word-of-mouth that drive profits."--BOOK JACKET.
Alternative Titles
Full title
The customer service activity book : 50 activities for inspiring exceptional service / Darryl S. Doane, Rose D. Sloat.
Portion of title
Inspiring exceptional service.
Authors, Artists and Contributors
Author / Creator
Notes
General note
Rev. ed. of: 50 activities for achieving excellent customer service / Rose D. Sloat, Rose D. Sloat. c2002.
Includes bibliographical references and index.
Identifiers
Primary Identifiers
Call Numbers
NQ658.812/43
Record Identifier
74VKd3JrLg8Z
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKd3JrLg8Z
Other Identifiers
ISBN
0814472591 (alk. paper)
9780814472590 (alk. paper)
DDC
658.812
MMS ID
991019935929702626
