Improving tourism and hospitality services / Eric Laws.
Improving tourism and hospitality services / Eric Laws.
About this item
Full title
Author / Creator
Publisher
Cambridge, Mass. ; Wallingford, U.K. : CABI, c2004.
Call Numbers
N910.68/3
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
xviii, 203 p. : ill. ; 22 cm.
Contents
Ch. 1. Service quality in tourism and hospitality -- Ch. 2. Tourism and hospitality service quality research -- Ch. 3. Analysing service experiences in tourism and hospitality -- Ch. 4. Tourism and hospitality service delivery systems -- Ch. 5. Service quality and tourist satisfaction -- Ch. 6. Mark...
Publication information
Publisher
Cambridge, Mass. ; Wallingford, U.K. : CABI, c2004.
Place of Publication
Massachusetts
Date Published
c2004.
Subjects
More information
Alternative Titles
Full title
Improving tourism and hospitality services / Eric Laws.
Authors, Artists and Contributors
Author / Creator
Notes
General note
Includes bibliographical references (p. 183-200) and index.
Contextual Information
Date Copyright
c2004.
Identifiers
Primary Identifiers
Call Numbers
N910.68/3
Record Identifier
74VKdD6mNWNZ
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKdD6mNWNZ
Other Identifiers
ISBN
0851999956 (pbk.)
9780851999951 (pbk.)
DDC
910.68
MMS ID
991019826369702626
