Lunch and learn : creative and easy-to-use activities for teams and work groups / Carolyn Nilson.
Lunch and learn : creative and easy-to-use activities for teams and work groups / Carolyn Nilson.
Lunch and learn : creative and easy-to-use activities for teams and work groups / Carolyn Nilson.
About this item
Full title
Author / Creator
Publisher
San Francisco, Calif. : Pfeiffer, c2006.
Call Numbers
NQ658.31243/10
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
x, 230 p. : ill. ; 27 cm.
Contents
Communication. e-Communication -- Feedback -- Information -- Listening. Customer Service. Customer differentiation -- Customer expectations -- Customer satisfaction -- Customer service training -- Customer training. Performance. Change -- Ethics -- Goals -- Priorities -- Recognition and rewards. Pro...
Publication information
Publisher
San Francisco, Calif. : Pfeiffer, c2006.
Place of Publication
California
Date Published
c2006.
Subjects
More information
Scope and Contents
Summary
Lunch and Learn is filled with ready-to-use activities designed for full-time trainers, managers, team leaders, supervisors, and anyone else who acts as a trainer within their organization. The activities are on-the-job learning sessions that explore targeted topics relevant to almost any team or group. Each of the 25 sessions is a short 55-minute...
Alternative Titles
Full title
Lunch and learn : creative and easy-to-use activities for teams and work groups / Carolyn Nilson.
Authors, Artists and Contributors
Author / Creator
Notes
General note
"An Essential Tools Resource"--back cover.
Contextual Information
Date Copyright
c2006.
Related resource (online)
Identifiers
Primary Identifiers
Call Numbers
NQ658.31243/10
Record Identifier
74VKmgrXDLwy
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKmgrXDLwy
Other Identifiers
ISBN
9780787975432
0787975435 (pbk.)
DDC
658.4022
MMS ID
991020634179702626
