Measuring service quality : practical guidelines / John Øvretveit.
Measuring service quality : practical guidelines / John Øvretveit.
About this item
Full title
Author / Creator
Publisher
Letchworth, Hertfordshire, England : Technical Communications (Publ.), c1993.
Call Numbers
NQ658.5/53
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
iv, 116 p. : ill. ; 30 cm.
Publication information
Publisher
Letchworth, Hertfordshire, England : Technical Communications (Publ.), c1993.
Series
Place of Publication
England
Date Published
c1993.
Subjects
More information
Alternative Titles
Full title
Measuring service quality : practical guidelines / John Øvretveit.
Authors, Artists and Contributors
Author / Creator
Author / Artists
Notes
General note
TQM practitioner series.
Includes bibliographical references (p. 113-116).
Contextual Information
Date Copyright
c1993.
Identifiers
Primary Identifiers
Call Numbers
NQ658.5/53
Record Identifier
74VKmvRP4jLX
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKmvRP4jLX
Other Identifiers
ISBN
0946655758
9780946655755
DDC
658.562
MMS ID
991020524119702626
