The quality movement : what total quality management is really all about! / Helga Drummond.
The quality movement : what total quality management is really all about! / Helga Drummond.
The quality movement : what total quality management is really all about! / Helga Drummond.
About this item
Full title
Author / Creator
Publisher
London : Kogan Page ; East Brunswick, N.J. : Nichols Pub., 1992.
Date
1992.
Call Numbers
N658.562/105
Record Identifier
MMS ID
Language
English
Formats
Physical Description
Physical content
160 p. : ill. ; 22 cm.
Contents
1. The quality movement. The origins of the quality movement. Quality as the new competitive weapon. What is total quality management? The costs of quality. Beyond quality. 'What works in Japan won't work here'. Beating the Japanese -- 2. The Deming philosophy. The Deming philosophy. A summary of De...
Appendix: The requirements of BS 5750/IS 9000 -- 6. Quality in service organisations. Why service organisations are different. What matters most to customers? Managing quality in service organisations. The importance of front-line staff. A model for training -- 7. Time. The concepts of time-based co...
Publication information
Publisher
London : Kogan Page ; East Brunswick, N.J. : Nichols Pub., 1992.
Place of Publication
England
Date Published
1992.
Subjects
More information
Alternative Titles
Full title
The quality movement : what total quality management is really all about! / Helga Drummond.
Authors, Artists and Contributors
Author / Creator
Notes
General note
Includes bibliographical references (p. [155]-156) and index.
Identifiers
Primary Identifiers
Call Numbers
N658.562/105
Record Identifier
74VKpGdmOxPd
Permalink
https://devfeature-collection.sl.nsw.gov.au/record/74VKpGdmOxPd
Other Identifiers
ISBN
0893973831 :
9780749407537
0749407530
9780893973834 :
DDC
658.562
MMS ID
991019361469702626
